From: "Knowlton, Marc LCDR" To: "Knowlton, Marc LCDR" Subject: Survey Version 2 Date: Wed, 5 Mar 2008 18:39:48 -0400 Message-ID: <3C40516F36F41049837D519C72CC1CBBE56E67@emo-exmb-m-202.main.ads.uscg.mil> MIME-Version: 1.0 X-Mailer: Microsoft Office Outlook 11 X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.3198 Thread-Index: Ach/DzcPkCoTenDPTVetPQN3ncazHAAACYzQ Content-Type: multipart/alternative; boundary="----=_NextPart_000_00F0_01C8941C.E1EAB670" ------=_NextPart_000_00F0_01C8941C.E1EAB670 Content-Type: text/plain; charset=us-ascii Content-Transfer-Encoding: 7bit Maritime Industry Customer Satisfaction Survey Coast Guard Sector St. Petersburg A. Please take some time to complete this e-mail survey. To encourage candid feedback, the Coast Guard has asked us to deliver your input anonymously. Your e-mail address will be deleted from your e-mail prior to delivery to the Coast Guard. Thank you. B1. Maritime Industry Affiliation Categories: Bridge Representative, Classification Society, Environmental Response/OSRO, Industry Association/Organization, Marine Product Manufacturer, Naval Architect/Engineer, Other Government Agency, Pilot/Pilots Association, Shipyard/Builder, Surveyor, Vessel Agent, Vessel Officer/Crew, Vessel Owner/Operator, Waterfront Facility/Terminal, Other: (please type "Other," then a brief description). B2. Indicate Maritime Industry Affiliation (Answer Here): C. Instructions: On a scale of 1-4, based on you interactions with Coast Guard personnel, please indicate your satisfaction, and then enter if it has improved over the past 2 years: SCALE: 1 = Very Dissatisfied; 2 = Somewhat Dissatisfied; 3 = Somewhat Satisfied; 4 = Very Satisfied; N/A = Not Applicable; Y = Yes, it has improved over the past 2 years; N = No, it has not improved over the past 2 years. Example: D1. Accessibility/Responsiveness: 3, Y D. SURVEY: D1. Accessibility / Responsiveness (Answer Here): D2. Expertise / Efficiency (Answer Here): D3. Fairness / Reasonableness (Answer Here): D4. Courtesy / Professionalism (Answer Here): D5. Overall (Answer Here): E1. Your Comments on items D1 through D5 (above): E2. Are there any best practices or things we should NOT change? Please explain: E3. Are there any areas for improvement? Please explain: E4. Are there any recommendations we should immediately implement? Please explain: F. Would you like the Coast Guard to contact you? If so, we will provide them your e-mail address separate from your responses to this survey. Yes or No (Answer Here): G. Thank you for your input and for taking time to help improve Coast Guard - Maritime Industry cooperation and partnership. ------=_NextPart_000_00F0_01C8941C.E1EAB670 Content-Type: text/html; charset=us-ascii Content-Transfer-Encoding: quoted-printable Survey Version 2

Maritime Industry Customer Satisfaction Survey Coast = Guard Sector St. Petersburg

A. Please take some time to complete this e-mail = survey.  To encourage candid feedback, the Coast Guard has asked us = to deliver your input anonymously.  Your e-mail address will be = deleted from your e-mail prior to delivery to the Coast Guard. Thank = you.

B1. Maritime Industry Affiliation Categories:
Bridge Representative, Classification Society, = Environmental Response/OSRO, Industry Association/Organization, Marine = Product Manufacturer, Naval Architect/Engineer, Other Government Agency, = Pilot/Pilots Association, Shipyard/Builder, Surveyor, Vessel Agent, = Vessel Officer/Crew, Vessel Owner/Operator, Waterfront = Facility/Terminal, Other: (please type "Other," then a brief = description).

B2. Indicate Maritime Industry Affiliation (Answer = Here):

C. Instructions: On a scale of 1-4, based on you = interactions with Coast Guard personnel, please indicate your = satisfaction, and then enter if it has improved over the past 2 years: = SCALE: 1 =3D Very Dissatisfied; 2 =3D Somewhat Dissatisfied; 3 =3D = Somewhat Satisfied; 4 =3D Very Satisfied; N/A =3D Not Applicable; Y =3D = Yes, it has improved over the past 2 years; N =3D No, it has not = improved over the past 2 years.

Example: D1. Accessibility/Responsiveness: 3, Y

D. SURVEY:

D1. Accessibility / Responsiveness (Answer = Here):
D2. Expertise / Efficiency (Answer Here):
D3. Fairness / Reasonableness (Answer Here):
D4. Courtesy / Professionalism (Answer Here):
D5. Overall (Answer Here):
 
E1. Your Comments on items D1 through D5 = (above):

E2. Are there any best practices or things we should = NOT change?
Please explain:

E3. Are there any areas for improvement?   =
Please explain:

E4. Are there any recommendations we should = immediately implement?
Please explain:

F.  Would you like the Coast Guard to contact = you?  If so, we will provide them your e-mail address separate from = your responses to this survey.

Yes or No (Answer Here):

G.  Thank you for your input and for taking time = to help improve Coast Guard - Maritime Industry cooperation and = partnership.



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